Welcome to Marco Polo (marcopolopk.com). By accessing or using our website, products, and services, you (“you,” “your,” “customer,” or “user”) agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform.

1. General Information

Marco Polo provides school uniforms, sweaters, cardigans, and related products with a commitment to quality and customer satisfaction.

2. Acceptance of Terms

By using our website or placing an order, you agree to these Terms and Conditions, our Privacy Policy, and our Refund & Return Policy. If you do not agree, you should not use this website.

3. Eligibility

You must be at least 18 years old to make a purchase. If you are under 18, you may use the website only under the supervision of a parent or guardian.

4. Products and Services

  • All product images and descriptions are provided for reference.

  • Sizes, colors, and availability may vary slightly due to fabric and stock conditions.

  • Prices are subject to change without prior notice.

5. Orders and Payments

  • Orders are confirmed once payment has been successfully received.

  • We accept multiple payment methods as displayed at checkout.

  • Marco Polo reserves the right to cancel any order in case of incorrect pricing, stock unavailability, or suspicious activity.

6. Shipping & Delivery

  • Delivery times vary depending on your location.

  • We strive to deliver on time, but unforeseen circumstances may cause delays.

  • Shipping charges, if applicable, will be displayed at checkout.

7. Refund & Return Policy

Our Refund and Return Policy applies to all orders. Customers may request returns or exchanges within the specified time frame, provided items are unused, unwashed, and in original packaging.

8. Limitation of Liability

Marco Polo shall not be held responsible for:

  • Any indirect, incidental, or consequential damages.

  • Delays in delivery caused by third-party logistics.

  • Misuse of products by the customer.

9. Intellectual Property Rights

  • All content on this website, including logos, designs, product images, and text, is the property of Marco Polo.

  • Unauthorized reproduction or distribution is prohibited.

10. User Responsibilities

By using this website, you agree not to:

  • Violate any applicable laws or regulations.

  • Misuse our services or disrupt website functionality.

  • Provide false information when placing an order.

11. Governing Law

These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be resolved in the courts of Islamabad, Pakistan.

12. Changes to Terms

Marco Polo reserves the right to update or modify these Terms at any time. Continued use of the website after changes means you accept the revised Terms.